“Contextual communication is what will make chatbots the revolutionary technology everyone is promising.”
– Joe Toscano, Experience Designer — R/GA at Google
- Can be used to make smarter bots & to make general assistants
- Bots can be trained to do tasks.
- Guide the bots through flows (booking, making requests)
- Hook into external systems (reservations, customer service, APIs)
- Bots can answer simple questions, with more complex queries being passed to a human.
“Messaging is one of the few things that people do more than social networking.”
– Mark Zuckerburg, CEO Facebook